Help desk is a support system designed to assist end users with technical and functional questions and problems
A support system designed to assist end users with technical and functional questions and problems.
The dedicated internal organizational resource provides technical and functional application problem-solving advice and follow-up to system users.
The department within the company that responds to user's technical questions. We believe in real people effectively communicating with real people. We always answer our phones during business hours with trained professional people dedicated to serving you. Help Desk allows us to provide better service for technical support calls more effectively than phone support alone.Read more
Basically a help desk which interfaces through a web browser.Read more
Support calls are initially directed through the Help Desk for immediate resolution and/or assignment to your primary consultant. The Help Desk is available Monday through Friday, 8:30 AM to 5:30 PM. As always, off-hours dispatch service is available during non-business hours. Clients should continue to call Opticentre to request support of any type, including Help Desk. Additionally, issues can be e-mailed to the Help Desk.Read more
The Opticentre Help Desk provides our clients reliable, cost-effective support. All incoming requests are logged, tracked, and managed through our Help Desk system, including a knowledge base that stores all historical information. The Help Desk allows our consultants to solve many issues remotely, minimizing on-site emergency calls and reducing your overall support costs.
Help Desk is typically viewed as being more tactical with the primary goal being to help quickly resolve end users immediate needs and technical issues and incidents. The IT Help Desk can be separate or part of a larger Service Desk operation to improve the overall organization’s Customer Services. The ultimate goal of the Help Desk is to resolve end user issues and requests as efficiently and quickly as possible.