When should Help Desk be used

Help desking and Support Frequently asked questions

When should Help Desk be used?

Support calls are initially directed through the Help Desk for immediate resolution and/or assignment to your primary consultant. The Help Desk is available Monday through Friday, 8:30 AM to 5:30 PM. As always, off-hours dispatch service is available during non-business hours. Clients should continue to call Opticentre to request support of any type, including Help Desk. Additionally, issues can be e-mailed to the Help Desk.