here faq Help desking and Support Why do you need Help Desk Support

Why do you need Help Desk Support

Help desking and Support Frequently asked questions

Why do you need Help Desk Support?

The Opticentre Help Desk provides our clients reliable, cost-effective support. All incoming requests are logged, tracked, and managed through our Help Desk system, including a knowledge base that stores all historical information. The Help Desk allows our consultants to solve many issues remotely, minimizing on-site emergency calls and reducing your overall support costs.

  • Your organization doesn't have a help desk and users find it difficult to have their problems resolved
  • Your organization wants to implement centralized call management
  • Your organization wants faster, more consistent response to problems