Why do you need Help Desk Support

Help desking and Support Frequently asked questions

Why do you need Help Desk Support?

The Opticentre Help Desk provides our clients reliable, cost-effective support. All incoming requests are logged, tracked, and managed through our Help Desk system, including a knowledge base that stores all historical information. The Help Desk allows our consultants to solve many issues remotely, minimizing on-site emergency calls and reducing your overall support costs.

  • Your organization doesn't have a help desk and users find it difficult to have their problems resolved
  • Your organization wants to implement centralized call management
  • Your organization wants faster, more consistent response to problems