When should Help Desk be used

Help desking and Support FAQ

When should Help Desk be used?

Support calls are initially directed through the Help Desk for immediate resolution and/or assignment to your primary consultant. The Help Desk is available Monday through Friday, 8:30 AM to 5:30 PM. As always, off-hours dispatch service is available during non-business hours. Clients should continue to call Opticentre to request support of any type, including Help Desk. Additionally, issues can be e-mailed to the Help Desk.