Frequently Asked Questions

Heartsome

Our problem in using your product in Windows is the regular recurrence of: unknown protocol: c error. Do you have a solution?

This problem is unique to Windows 2000 users on their trying to run Java applications. It normally affects those who have failed to faithfully update their Windows operating systems. This applies as well to those using Microsoft Office software failing to update with patches and bug fixes made available by Microsoft. In simple language, it is caused by the existence of one or more empty spaces in the directory name (path to a file). There are two ways to resolve the problem:

  • Do not allow empty spaces in names of folders, directories and files. For example, working with a file from "c:\Documents and Settings" where there are two empty spaces in the directory name will surely crash the Heartsome editor or any other Java applications in use.
  • Ensure that you are using genuine copies, whether Microsoft Windows 2000 or Microsoft Office or both; and be sure as well that you have installed all their updates, patches and fixes which have been made available over the years.

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Frequently Asked Questions