Frequently Asked Questions
Help desking and Support
Why do you need Help Desk Support?
The Opticentre Help Desk provides our clients reliable, cost-effective support. All incoming requests are logged, tracked, and managed through our Help Desk system, including a knowledge base that stores all historical information. The Help Desk allows our consultants to solve many issues remotely, minimizing on-site emergency calls and reducing your overall support costs.
- Your organization doesn't have a help desk and users find it difficult to have their problems resolved
- Your organization wants to implement centralized call management
- Your organization wants faster, more consistent response to problems
Our Services
- Professional Translation Services
- Multilingual Desktop Publishing
- DITA and XML Content Management
- Localization
- Voice over, Dubbing & Subtitling
- Website Optimization
- Software Testing
Frequently Asked Questions
- What is internationalization?
- InDesign through Trados StoryCollector?
- History of Desktop publishing?
- Translating Assets and Tasks Offline?
- How To Load An External Text File Into Flash For Dynamic Webpages?
- What is Interleaf?
- How to convert an .idu file to Quicksilver 3.0 format?
- What is an STF file?
- How to prepare a QuarkXPress project for translation?
- Working with Story Collector in QuarkXPress?
- Problems with True Type fonts from Quark 7 to Quark 6?
- Setting Up Service Desk?
- InDesign CS crashes when you try to open an INX file from InDesign CS2?