Frequently Asked Questions

Help desking and Support

When should Help Desk be used?

Support calls are initially directed through the Help Desk for immediate resolution and/or assignment to your primary consultant. The Help Desk is available Monday through Friday, 8:30 AM to 5:30 PM. As always, off-hours dispatch service is available during non-business hours. Clients should continue to call Opticentre to request support of any type, including Help Desk. Additionally, issues can be e-mailed to the Help Desk.

Our Services

• Professional Translation Services
• Multilingual Desktop Publishing
• DITA and XML Content Management
• Localization
• Voice over, Dubbing & Subtitling
• Website Optimization
• Software Testing

Frequently Asked Questions

• What is internationalization?
• InDesign through Trados StoryCollector?
• History of Desktop publishing?
• Translating Assets and Tasks Offline?
• How To Load An External Text File Into Flash For Dynamic Webpages?
• What is Interleaf?
• How to convert an .idu file to Quicksilver 3.0 format?
• What is an STF file?
• How to prepare a QuarkXPress project for translation?
• Working with Story Collector in QuarkXPress?
• Problems with True Type fonts from Quark 7 to Quark 6?
• Setting Up Service Desk?
• InDesign CS crashes when you try to open an INX file from InDesign CS2?